Modern glass door cabinet with metal frame and multiple shelves 80 x 40 x 120cm

Scope of the Exchange Policy
This exchange policy applies to all furniture and home products, including related accessories, sold by Moonshinedecor online store. After browsing, placing an order, or receiving products, customers who are not satisfied may request an exchange in accordance with this policy.

1. Exchange Timeframe
Customers may request an exchange within 14 days of receiving the product if it does not meet expectations. Requests submitted after this period will not be accepted to ensure timely and effective processing.

2. Product Condition Requirements
Products requested for exchange must be in new condition and must not affect resale. All original packaging, accessories, and manuals must be included to ensure the product meets sales standards during the exchange process.

3. No-Reason Exchange Guarantee
Moonshinedecor offers a 14-day no-reason exchange policy, allowing customers to request an exchange without providing a specific reason. This policy ensures customer choice and provides a flexible shopping experience.

4. Exchange Process Overview
Customers must submit an exchange request via email to Moonshinedecor, including the order number, product name, and quantity. We will respond within 24 business hours with an exchange authorization (RMA) and instructions on how to proceed.

5. Exchange Confirmation
Upon receiving an exchange request, Moonshinedecor will verify the product’s condition and notify the customer once it meets the exchange requirements. Only requests approved after verification will proceed to the actual exchange process.

6. Exchange Shipping Costs
All shipping costs related to the exchange are fully covered by Moonshinedecor and prepaid shipping labels will be provided. Customers will not incur any additional charges. This ensures that the exchange process imposes no financial burden on the customer.

7. Exchange Address
Customers should send exchange products to the following address:
5440 LORI DR S, JACKSONVILLE, FL 32207, United States
Please follow the exchange instructions, securely package the product, and include the RMA number to ensure smooth processing.

8. Safe Shipping for Exchanges
To ensure products arrive safely, we recommend using a trackable shipping method and securely packaging the items. Any damage incurred during shipping should be reported immediately to Moonshinedecor customer service for further assistance.

9. Processing Time
After receiving and verifying the product, Moonshinedecor will typically process the exchange and dispatch the new product within 2 business days. Customers will receive shipping confirmation and tracking information via email.

10. Customer Support and Inquiries
For any questions regarding the exchange policy or process, customers may contact Moonshinedecor customer service:

Phone: +1 9785494264
Email: info@moonshinedecor.com
Opening Hours: Monday to Friday, 08:00–18:00(Eastern Time)
We commit to responding to email inquiries within 24 business hours and providing detailed guidance.

11. Store Information
This website is owned by MOONSHINE DECOR,LLC
Company Name: MOONSHINE DECOR,LLC
Address: 5440 LORI DR S, JACKSONVILLE, FL 32207, United States
EIN: 88-3342238
Phone: +1 9785494264
Email: info@moonshinedecor.com
Opening Hours: Monday to Friday, 8:00 – 18:00(Eastern Time)
Please contact us via email – we will respond within 24 business hours.

1. Scope of Policy
This cancellation policy applies to all furniture and home products, including related accessories, sold by the Moonshinedecor website within the United States. By browsing or placing an order, users agree to comply with this policy.

2. Cancellation Rights
Customers may request to cancel their order within 14 days of receiving the product if they are not satisfied, without providing any reason. This ensures that consumers have sufficient time to make a choice.

3. Applicable Users
This policy applies to all consumers. 

4. Conditions for Cancellation
Products eligible for cancellation must be new, not affecting their resale, and must include all original packaging, accessories, and manuals.

5. Scope of Cancellation
Cancellation requests can apply to individual items or the entire order, but must comply with the above product condition requirements. 

6. Cancellation Process
Customers must submit a cancellation request via email to info@moonshinedecor.com, including the order number and details of the items to be canceled.

7. Cancellation Confirmation
Moonshinedecor will review the request within 24 business hours of receipt. The review includes verification of product condition and order information. Once approved, the customer will be notified of the specific steps to proceed.

8. Shipping Costs for Returns
Return shipping costs are fully covered by Moonshinedecor and prepaid shipping labels will be provided. Customers are not required to pay any additional fees. The company ensures safe transportation and bears all associated costs.

9. Return Address
Customers should send canceled items to the following address:
5440 LORI DR S, JACKSONVILLE, FL 32207, United States
Please contact customer service via email before shipping to obtain authorization or further instructions.

10. Customer Support and Contact Information
For any questions regarding the cancellation process, customers may contact Moonshinedecor customer service:

Email: info@moonshinedecor.com
Phone: +1 9785494264
Working Hours: Monday to Friday, 08:00–18:00(Eastern Time)
The company commits to responding to all emails within 24 business hours and providing necessary guidance.

11.Store Information
This website is owned and operated by MOONSHINE DECOR,LLC:

Company Name: MOONSHINE DECOR,LLC
Address: 5440 LORI DR S, JACKSONVILLE, FL 32207, United States
EIN: 88-3342238
Phone: +1 9785494264
Email: info@moonshinedecor.com
Opening Hours: Monday to Friday, 8:00– 18:00 (Eastern Time)
Customer service will respond within 24 business hours